Information Technology

Voice & Data Communications Systems & Services

• Build city-wide information systems
• Technical support of the city's websites
• Developing intelligent GIS maps and databases
• Troubleshooting hardware and software for staff
• Maintaining LANs and WANs for data and voice
• Guiding information system purchases and development
• Manage the SaaS Voice over Internet Protocol phone system
• Supporting communication tools between city departments and the community

Our Network

• Primarily Windows server-based
• Employing gigabit-capable LAN wiring in 16 staffed locations
• Fiber optic WAN connectivity between buildings
• Refresh inventory on 3-5 year cycle
• VoIP externally hosted system
• Strategic wireless access for internal and public use
• Mobile data terminals for Police, Fire, and utilities
• Tablets and handheld devices for fieldwork

Our Staff

• IT Director overseeing the IT Department
• Two IT Network Management Specialist positions who build, maintain, monitor, and support all aspects of the network operation
• One IT Technician who replaces and maintains inventory and assists staff with hardware and software help desk questions
• GIS Coordinator who develops and designs our intelligent mapping resources using ESRI products and guides the departments in using those resources
• GIS Specialist who maintains existing resources and assists the Coordinator in developing new resources