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Albaugh Family Senior Community Center

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1. When is it open?

Monday - Thursday: 6:30 a.m. - 9 p.m.

Friday: 6:30 a.m. - 5 p.m.

Saturday: 9 a.m. - 3 p.m.

Sunday:  1 - 5 p.m.

2. Do I need a membership?

Yes, every person who enters the facility must have a valid membership or day pass. Membership prices and information can be found on the Membership Information page.

3. Do you offer a family membership?

No, each family member needs their own individual membership.

4. How do I purchase a membership?

Memberships may be purchased online or in person:

• In person at the Albaugh Community Center during regular business hours
• Online Here

5. What is included in my membership?

Membership includes the following amenities: indoor track, ellipticals, recumbent bike, dumbbells, kettlebells, resistance bands, medicine balls, balance balls, gymnasium with basketball, volleyball and pickleball options, shuffleboard equipment, bocce ball equipment and social programs.

Instructor-led programs, golf simulator and leagues are an additional fee.

6. What programs and services do you offer for seniors?

Seniors (60 plus) receive a discounted membership to the facility. Ankeny resident seniors receive a free membership. Non-Ankeny resident seniors can purchase a membership for $40 per year.

Programs specific to seniors will be offered throughout the week such as pickleball, fitness classes, bocce ball, shuffleboard, and more.

The Polk County Senior Services offers a variety of services for Seniors 60 plus, including:

• Daily meals
• Transportation for qualified/eligible seniors
• Live 2 B Healthy Fitness Class
• Billiards room
• Craft classes
• Computer lab / lounge
• Monthly blood pressure checks
• Foot care
• Health clinics
• Holiday parties
• And more

Call 515-963-0527 for more information.

7. What can my child do at the facility?

Youth Members:

• 12 and under must be accompanied by someone 16+ years old at all times inside the facility
  • May use the gym, track, bocce ball and shuffleboard equipment, with supervision only
• 13 and older may use the facility by themselves
  • May use the gym, track, fitness equipment, shuffleboard and bocce ball equipment only

8. Can I be a member if I’m not an Ankeny resident?

Yes, we offer nonresident membership rates. Membership prices and information can be found on the Membership Information page.

9. Can I pause, cancel or transfer my membership?

No, once you purchase a membership, it is valid for one year from the purchase date.

10. Can I rent space at the facility?

Yes, we have two rental spaces available in the facility. The large banquet room has seating for up to 155 people and is ideal for parties, weddings, banquets and other large events. The small classroom is ideal for meetings, presentations, classes and other small events and has seating for up to 30 people.

To check availability or rent a space, please call 515-965-6449.

11. Can I rent a gym?

No, we do not rent the gym in this facility.

12. Is there a lost and found?

Yes, lost and found items will be held at the front desk for a short time.

13. Do you offer financial assistance?

Yes, memberships will be provided at no cost to disabled residents whose annual household income is less than 300% of federal poverty guidelines.

14. What happens if inclement weather?

The Albaugh Community Center utilizes the Ankeny Community School District Weather Policy to help determine closures and cancellations.

• If schools delay opening, the Community Center will open at 8 a.m.
• If schools close early, the Community Center will close at 5 p.m.
• If schools are closed, City Staff will assess the ongoing weather conditions and modify Community Center hours as needed.

Closures and cancellations will be communicated to the public via the Ankeny Weather Hotline at 515-963-3575 (option 6).

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Ankeny Dog Park

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1. Where can I purchase a dog park pass?

Annual Dog Park passes can be purchased online. City of Ankeny does not sell day passes to the Dog Park. 

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Aquatic Centers

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1. How do I find out if a City event has been canceled due to weather?

The City of Ankeny's Parks and Recreation Department maintains a Weather Cancellation Hotline at 515-963-3575 with the most recent information to alert program participants of program cancellations. Cancellations are also shared through the City's Facebook and Twitter accounts.

Kirkendall Public Library events and programs typically follow the Ankeny School District's weather cancellation announcements. Please call the library at 515-965-6460 and/or check the Library Facebook page for weather-related updates.

2. What are the hours for the Aquatic Centers?

Prairie Ridge Aquatic Center is open daily from noon to 6 p.m. Cascade Falls Aquatic Center is open daily from noon to 7 p.m.  

More Information

3. When do the Aquatic Centers open for the summer?

Prairie Ridge and Cascade Falls Aquatic Centers will open for Memorial Day Weekend and then will open daily beginning June 1, 2023.

More Information

4. When does swim lesson registration begin?

Swim lesson registration will begin in April. You must register online.

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Child Safety Seats

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1. What is the best car seat for my child?

The best car seat is one that meets your child's age and size requirements and is compatible with your car. Children are safer in the back seat of the vehicle. Generally, the middle seating position is the safest place in the car, but only if the child's car seat and the vehicle seat are compatible and you can get a tight fit. Due to the countless variations of car seats, vehicle seats, and safety belt systems, the most important thing you can do to make sure your child's car seat is installed properly is to thoroughly read both your car seat manufacturer's instructions and your vehicle owner's manual. If you are unable to secure the seat properly, bring your vehicle, car seat, and child to the Ankeny Police Department to have it checked by one of our Safety Technicians.

2. At what age should I turn my infant's car seat around to face forward?

An infant should be forward-facing after 1 year and weigh at least 20 pounds to reduce the risk of cervical spine injury in the event of a crash. Many infant-only seats and convertible seats are tested up to 20 or 22 pounds rear-facing, which is a problem when an infant reaches 20 to 22 pounds before their first birthday. Fortunately, there are seats for weights higher than 22 pounds in the rear-facing position.

Important: Check labels on car seats to confirm the weight limits! Read both the car seat instructions and the vehicle owner's manual for the correct use and installation of your car seat.

3. What about air bags and kids?

Airbags have been designed to help protect adults in front-end collisions, but not children. So it is very important that all children ages 12 and under or less than 5 feet tall be properly restrained in the back seat. If it is absolutely necessary for a child to ride in the front seat of a car with a passenger-side air bag:

• Secure the child in a restraint system that is correct for the size of the child: a front-facing car seat, a booster seat, or a lap / shoulder belt.
• Move the front seat as far back away from the dashboard as possible.
• Never allow a child to lean forward toward the dashboard.
• Never put a rear-facing infant in the front passenger seat of a vehicle with an active passenger-side airbag.

4. Is it okay to use a used Child Safety Seat?

Some used seats may have no safety problems, especially if they are fairly new and have had only one user. However, any used seat may have multiple problems and must be checked carefully before use. Here are some questions to ask regarding a used seat:

• Has the seat been in a crash?
  If so, it should not be used again and should be destroyed. Possible unseen damage may make it less effective in a second crash.
• Does it have a label stating that it meets all Federal safety standards and a sticker with the manufacture date (after January 1, 1981) and model number?
  Without these, you cannot be sure if it has ever been recalled. Most child passenger safety educators advise against using a child safety seat that is more than 10 years old. There have been many improvements in ease of use during that time. Older seats may have suffered from exposure to heat, sunlight, or severe cold over the years. It is impossible to know the effect of this exposure.
• Does the child safety seat have all its parts and its instruction booklet?
  The label instructions may not be complete or adequate.
• What is its general condition and structural integrity?
  Inspect the frame, shell, and harness straps. It is possible to replace pads and straps.
• Has it been recalled?
  You need the model number and date of manufacture for this. You can find recall information by calling the NHTSA Auto Safety Hotline at 800-424-9393.

For more information about the proper use of child safety seats, visit the following websites:

• National Highway Traffic Safety Administration
• Iowa Governor's Traffic Safety Bureau
• Car Safety Seats: A Guide for Families by the American Academy of Pediatrics

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City Code

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1. Can I have a fire pit on my property?

The City of Ankeny has adopted the International Fire Code which allows for recreational fires as long as the regulations are followed. A permit is not required for a recreational fire though is subject to and regulated by guidelines.

The City of Ankeny defines "recreational fire" as "an outdoor fire burning materials other than rubbish/refuse where fuel being burned is not contained in an incinerator, outdoor fireplace, barbeque grill or barbeque pit and has a total area of 3 feet or less in diameter and 2 feet or less in height for pleasure, religious, ceremonial, cooking, warmth or similar purposes."

Please consult our Recreational Fires Guidelines (PDF) for more information.

2. Does the City allow chickens?

Chapter 55, Section 5 of Ankeny's Municipal Code states " It is unlawful for a person to keep livestock within the City."

The City's Municipal Code defines livestock as any animal belonging to the bovine, caprine, equine, ovine or porcine species, ostriches, rheas and emus; farm deer as defined in Section 170.1 of the Code of Iowa; or poultry.

The reasons livestock is prohibited within City limits are multiple. They include a lack of code to establish zoning of coops next to residential units as well as noise and smell complaints from caged or penned animals.

The primary reason, however, is that there are no means to "police" livestock should they escape confinement.

The City of Ankeny does not have dedicated animal control officers. Rather, we are contracted with the Animal Rescue League of Iowa and they do not have the means to capture, house, or maintain stray livestock. There are also no means to license or register livestock to facilitate returning them to their rightful owners.

3. When are the hours of construction noise permitted?

In accordance with Chapter 44, Section 5, Item 4 of the City's Municipal Code, construction noise is prohibited between the hours of 9 p.m. and 7 a.m. on weeknights and between the hours of 6 p.m. and 9 a.m. on Saturday and Sunday.

To report a violation of the noise ordinance, please contact the Ankeny Police Department's non-emergency number at 515-286-3333. Reports can be filed anonymously.

4. Where are you supposed to park during a snow ordinance if you don't have a driveway?

All residential housing in Ankeny is required to have a driveway or place to park (that is not in the street) based on Chapter 194 of the City Code. This includes rental units. Beyond what is outlined in the code, parking would need to be resolved by each individual property owner based on each unique property and number of vehicles. If you live in a rental unit and do not have adequate parking, we would advise you to contact your landlord. View details of Chapter 194 of the City Code.

5. Where can I post garage sale / real estate / political signs?

Temporary signs cannot be placed in the public right-of-way - the grassy area between the street and sidewalk.

Garage sale signs are limited to a maximum of three days in advance of each sale. Signs may be placed within 1/2 mile of the garage sale location, but not within 300 feet of a major arterial intersection.

Political signs must be removed 10 days after the election for which they were applicable.

Signs that are not removed within the time limit, or after notice has been given from the City, will be removed with the cost of removal charged to the person named on the sign.

For questions, please contact Planning and Building at 515-963-3550.

Adopted in 2009, Chapter 195 of the City's Municipal Code addresses the placement of both permanent and temporary signage.

6. Where do I get a pet license?

Pet licenses can be purchased online.

The fee for a pet license is $15 per pet and a copy of the current rabies vaccination is required.

Learn more about pet licensing.

7. Which solicitors are licensed to operate in Ankeny?

The City Clerk's office maintains an updated list of solicitors who are licensed to operate within Ankeny city limits.

All solicitors who operate within Ankeny City Limits must keep their license in their possession at all times and be able to produce the license upon request of the customer as evidence of compliance with the City's Municipal Code, Chapter 132.

If you encounter an unlicensed solicitor, please contact the Ankeny Police Department non-emergency number at 515-286-3333. You can file a report anonymously.

8. Why should residents not be allowed to park on residential streets if snow removal operations are in effect but it is a light enough snow that residential streets are not going to be plowed?

A winter storm may start out with residential streets not being plowed, however, could easily progress to a longer duration or more intense weather event where residential streets do need to be plowed and then mid-event we would have to ask residents to move their vehicles.

9. How can I submit a code complaint or question?

Visit Ankeny One Stop to submit a service request to report things like grass and weed height, tree overhang, sidewalks not cleared and more.

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Crime View

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1. Will the police be able to watch footage through my cameras remotely without my knowledge?

No, your cameras and the stored camera footage are your property and we will not have access to them. In the event an officer investigating an incident contacts you asking for footage during a specific time period, you may choose to provide the footage requested.

2. Who will be given access to the video footage I provide?

Once the video footage is given to the Police Department, it will be reviewed and utilized by the investigators working on the case. In the event criminal charges are filed on a suspect, the video may be utilized in court at the discretion of the prosecuting attorney.

3. What if I get contacted by an Ankeny investigator requesting my video and I don’t want to give it to them?

You have the right to refuse to provide video footage.

4. Will I have to go to court and testify at a trial?

That is a possibility if the case goes to trial and you are subpoenaed to testify. However, many cases are resolved without a trial.

5. What if I registered in the past and now I have decided I do not want to be part of the program anymore?

You may contact Officer Erie at 515-289-5254 to un-register at any time without question.

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Employment

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1. How can I be notified when a job becomes available?

Job seekers interested in a specific job category can indicate their interests and sign up to receive email notifications when a job is posted in that area.

For the next 12 months after you submit this form, you will receive an email notification each time a position opens with City of Ankeny Iowa whose category matches one of the categories you've chosen.

2. How do I apply for a job with the City?

View current job openings.

The City of Ankeny no longer accepts paper applications. All applications must be submitted online through the City's website.

Apply by clicking on the job title you are interested in and then clicking on the "Apply" link. If this is the first time you are applying using our online job application, you will need to create an account and select a Username and Password. After your account has been established, you can import your resume from LinkedIn, upload it from a saved document on your computer, or manually enter your personal information. This application will be saved and used to apply for future job openings.

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Fire Hydrant Flushing

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1. Will hydrant flushing affect your water?

If you are using water when the fire hydrant flushing process is occurring in your neighborhood, the water that we are scouring out of the water distribution system could be drawn into your home’s plumbing system. Although the water may be discolored, smell different and/or have a slightly different taste, it is safe to use.  If you experience discoloration of your water supply that doesn't clear after a few minutes of running water, please contact Municipal Utilities Customer Service at 515-963-3565. 

If water gets into your ice maker, there is a simple remedy; after the water returns to normal, discard the discolored ice and the new ice will be fine. 

Questions? Email Municipal Utilities Customer Service or call 515-963-3565.

2. Why do we flush fire hydrants?

The water distribution system consists of hundreds of miles of water main and thousands of fire hydrants, and each of those hydrants needs to be operated periodically to lubricate the internal mechanisms and check the overall functionality. If a deficiency is discovered during this inspection, most maintenance can be performed immediately. The end result is that the fire hydrants in your neighborhood are available for fire protection if there is ever a need.

Water chemistry can be very complex. Temperature and time can change how water reacts with the water main. Water mains are made of many different materials including cast iron, ductile iron, concrete and polyvinylchloride (PVC). Flushing the water distribution system helps to remove sediment and deposits that may have attached to the walls of the mains or simply settled out of suspension. This is a standard procedure and the water is dechlorinated to protect the environment.

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General

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1. Can someone help with wildlife on my property?

Please connect with the Iowa Department of Natural Resources to see if they can provide guidance: https://www.iowadnr.gov/Contact-Iowa-DNR

2. How do I sign up for updates from the City or emergency notices?

Visit AnkenyIowa.gov/Subscribe to sign up for city news and calendar updates, Polk County AlertIowa emergency notices, city newsletters, snow ordinance alerts and more.

3. How can I report an issue or concern to the City?

Visit AnkenyIowa.gov/Report to submit a form to the city.

4. How do I report a parking violation?

Contact the Ankeny Police Department non-emergency number at 515-286-3333, option 5.

5. Does the City offer free mulch and compost?

Yes, it's self serve 24/7 outside the City Maintenance Facility, 211 SE Lorenz Drive, while supplies last.

6. When do I need a building permit?

New driveways, sheds, fences, pools, ramps and more require a permit. Visit AnkenyIowa.gov/PermitGuidelines to learn more.

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Library

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1. Can I print documents at the Ankeny Kirkendall Public Library?

Yes. Learn more about printing at the library here.

2. Can I renew library items online or over the phone?

All items can be renewed up to two times as long as they are not on hold for another person and the fines on your account are $4.99 or under. To renew, call 515-965-6460 opt. 3, email the library, or log on to your online account.

3. Does Ankeny Kirkendall Public Library accept credit or debit cards to pay fines and fees?

Yes. Payments can be made in person or over the phone by calling 515-965-6460 opt. 3.

4. How can I check my library account online?

Visit our online catalog and log in using your library card number and PIN. By default, your PIN is the last four digits of the phone number on the account. While logged in, you can put items on hold, renew your items, and more.

5. How long can I check out library items?

Most items check out for three (3) weeks. WiFi hotspots, projectors, and DVDs/Blu-Rays check out for one (1) week, while STEAM kits and TV series check out for 2 weeks.

6. How many items can I check out from the Ankeny Kirkendall Public Library?

You can check out a total of 100 items per card at one time. There is a limit of 10 music CDs and 10 DVDs per card.

7. What documents do I need to get a library card?

Learn more about getting a library card here.

8. What happens if items are not returned to Ankeny Kirkendall Public Library on time?

Items that are returned late will be charged an overdue fine per the library's Fines and Fees Policy.

9. What if the library doesn't have the book I want?

You can request that the library purchases or borrows a title not in the collection using this form. It can take several weeks before an item is available at the library; you will receive a notification when it is ready for you to pick up.

10. Where can I return borrowed library items?

Items can always be returned to our outside book drop, located on the parking lot side of the building. During library hours, there is also a return between the north doors by the parking lot, and at the circulation desk.

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Library - Adventure Pass

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1. What is the Adventure Pass?

The Adventure Pass program, which is funded by the Friends of the Ankeny Kirkendall Public Library, provides free access to area attractions by using a valid adult library card and a valid photo ID. The program is feasible due to a partnership with area attractions and other Iowa libraries.

2. Who can check out the Adventure Pass?

Any adult library patron residing in 50021 and 50023 zip codes of the Ankeny area may borrow a pass to enjoy an educational day of family fun.

The library has a limited number of passes, they can be checked out on a first come, first served basis, much like checking out a book.

3. How do I get the Adventure Pass?

Valid cardholders 18 and older that are non-expired and in good standing (fines below $5) may check out and place holds on passes by using TixKeeper.

Cardholder must present a valid photo ID and printed pass before admission into the organization is allowed.

4. What are the guidelines for using the passes?

• Each pass can be reserved once every 365 days per adult cardholder.
• Reserve the date you plan to visit the attraction.
• Passes are good for regular admission of two adults and two children.
• Please cancel your reservation if you cannot use the pass at the reserved time. To cancel a reservation, call the library, 515-965-6460, by 9:30 a.m. on the date for which the pass is reserved.

As a program partner, the library must abide by all partnership guidelines.

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Library - Get a Library Card

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1. What are my username and PIN number?

Your username is the number on the back of your library card beginning with 2306. By default, the PIN is the last 4 digits of the phone number on the account. Library staff cannot see what the PIN is, so if you forget it, call 515-965-6460 opt. 3 or email library@ankenyiowa.gov to have it reset. 

2. Can someone else use my card?

If you would like to let someone else such as a spouse, child, or friend use your card to pick up your holds, check out items, view fines, etc. they will either need to have your library card or have permission from you. To grant someone permission, call 515-965-6460 opt. 3 or email library@ankenyiowa.gov with the name(s) of those you would like to add to your account. Permission is always assumed when the physical card is present, so report a lost card to library staff immediately.

3. How do I access my online account?

Login to our catalog to see when your items are due, renew items, and place holds. You will need your library card number and your PIN, which are set up when you register.

4. How do I change my PIN or update my contact information?

Log on to your account and choose either Contact Information and Notification Preferences or Change Your Username & Password. 

5. How can I renew my account?

Accounts must be renewed every three (3) years to make sure your information is current. You do not need to get a new card to renew your account. Call 515-965-6460 opt. 3 or email library@ankenyiowa.gov to renew.

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Library - How Do I?

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1. How do I sign up for the newsletter?

Sign up now to receive our monthly newsletter.

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Library - Notary Services

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1. Can I just stop by and request a notary?

Yes. However, because of the schedules of our notaries, we can't guarantee that a notary will be available without notice.

2. Where else are notaries available?

Ankeny City Hall and other public libraries may have notaries on staff. Call the location before you visit to ensure availability.

3. Do you offer remote or electronic notarization?

No.

4. I need witnesses; does the library supply them?

You will need to bring your own witnesses with you and ensure that they have a photo ID. Library staff cannot serve as witnesses.

5. I already signed my document. Will that be ok?

We ask that the document is signed in front of the notary. If you have already signed, you may be asked to sign again or verbally affirm your signature.

6. What if multiple people need to sign, but not everyone is available?

Everyone must provide identification and sign in the presence of the notary for the document to be notarized. This includes witnesses.

7. Are you required to notarize any document presented?

The decision to notarize or not lies solely with the notary public.

8. Can the notary answer questions about my document?

No. Notaries are not authorized to provide legal, medical, or other advice, and are simply verifying the identity of the signer. Refer questions about your document to the issuing agency, such as a county clerk or law office. The seal does not legalize or validate the document, or by itself protect a person's rights.

9. Do you sign I9 forms?

No.

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Municipal Utilities - MetroNet

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1. I've received information from MetroNet. Who are they?

MetroNet is a leading provider of 100% fiber optic internet, television, and telephone services. MetroNet has an agreement with the city of Ankeny to install a citywide fiber-optic1 network either underground or on existing utility poles, giving city of Ankeny residents access to gigabit2 speed internet, some of the fastest in the world, along with stunning television picture quality, and clear, reliable telephone service.

MetroNet currently provides service or is under construction in over 100 communities in Kentucky, Indiana, Illinois, Iowa, Michigan, Ohio, Minnesota, Florida, and North Carolina. This collaborative investment provides the city of Ankeny residents an additional choice for internet, television, and telephone bringing competition into the marketplace.

MetroNet has a website dedicated to addressing any questions or concerns residents may have about the construction process. Visit the MetroNet Construction website or call 877-386-3876.

2. Who are these people in my yard? Are they allowed to be there?

Yes. MetroNet established a franchise agreement with the city of Ankeny, and they are obtaining the necessary permits to build out their network. Just like other utility companies, MetroNet has the right to access the city's right-of-way, which extends across streets from sidewalk to sidewalk, and easement areas, typically located along the street, the sidewalk, the rear lot line, or between two lots. Utility companies use easements to construct and maintain overhead and underground lines. MetroNet crews have legal access to these areas to install their fiber cables, in addition to equipment such as boxes buried at ground level, typically placing them in a central location utilized by multiple utility providers. If your easement is within a fenced area of your property, MetroNet will need access to this area as well. For more information about easements, and what you can expect during construction, click the CONSTRUCTION PROCESS tab at the MetroNet Construction website. If you have questions or concerns, call MetroNet's customer care line at 877-386-3876.

3. What if my lawn, fence, etc. is damaged during construction?

The construction phase of this project is temporary, and MetroNet crews do their best to minimize the impact to property; however, technicians do need to either hang fiber-optic cables on utility poles or run them underground in order to extend service to subscribing residents. MetroNet has a website dedicated to addressing any questions or concerns residents may have about construction. Visit the MetroNet Construction website and click on the ASK QUESTIONS tab to submit your question or concern. Residents can also call 877-386-3876. MetroNet promises to answer all inquiries and address any concerns within 24 hours (one business day Monday through Friday) and to repair any damage occurring during construction of their network.

4. Can I move the flags in my yard?

Please do not remove the flags. MetroNet is legally required to have utilities locate their underground transmission line, such as gas, water, and electric lines prior to construction. The flags show where the existing utilities are, helping MetroNet crews avoid these areas. Once these colorful flags or temporary landscape-safe spray paint appear in your yard, or along the street, construction should begin within a week. Once construction is complete, the flags will be removed. Weather permitting, MetroNet will rake, seed, and straw your lawn in the areas where digging occurred.

5. Should I notify MetroNet if I have a sprinkler system, dog fence, sump pump line, or other underground facilities?

Yes. You can mark your sprinkler system, dog fence, sump pump line etc. with white flags or landscape-safe spray paint. You can also notify MetroNet online by clicking the ASK QUESTIONS tab at the MetroNet Construction website or by calling 877-386-3876.

6. Why is MetroNet going through my yard? I never said I wanted the service!

MetroNet is creating a fiber network throughout the city, so people who want to sign up for service may do so. As with other utilities, the goal is to make it as widely accessible as possible, although there is obviously no requirement for any home sign up for service.

7. How long will MetroNet be in my yard doing work?

MetroNet workers may be in your yard from 30 minutes up to one day. If other utilities are overhead, MetroNet will install the fiber optic cables on existing poles. If utilities are underground, MetroNet will bury the network in those same areas. Before doing underground work, MetroNet will have the other utility companies locate their transmission lines and will temporarily move any obstacles within the utility easement.

8. What’s a utility easement?

Utility easements are located on most properties and are designated by city ordinance to be accessible to utilities, such as gas, water, electric, and cable providers. MetroNet signed a franchise agreement with the city of Ankeny to locate its fiber-optic network in these utility easements. MetroNet's construction website contains a wealth of information about what to expect during construction, including a video explaining utility easements. Visit the CONSTRUCTION PROCESS tab at the MetroNet Construction website to view the video and read additional information regarding construction.

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Otter Creek Golf Course

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1. Are groups of five allowed at the golf course?

Groups of five at Otter Creek Golf Course is not allowed due to the delay in the pace of play that they cause.

2. Can two players share clubs?

Every golfer at Otter Creek will need to have their own set of clubs. Sharing of clubs is not permitted. High quality rental clubs are available for rent at the golf shop.

3. Does Otter Creek Golf Course have leagues?

Otter Creek Golf Course has golf leagues on Tuesday and Thursday evenings. Open play is still available on all nights except Thursday. Please call 515-965-6464 for a tee time.

4. Does Otter Creek Golf Course have rental clubs?

Yes. Club rental for 18 holes is $25 and $15 for 9 holes. Patrons must leave a drivers' license or credit card to rent our clubs.

5. Does Otter Creek Golf Course offer golf lessons?

Yes. Otter Creek’s golf lessons are taught by Tom Tays, PGA Professional. Please contact the golf shop at 515-965-6464 for more information.

6. How can I contact Otter Creek Golf Course?

Otter Creek Golf Course's fax number is 515-965-2069.

Otter Creek's phone number is 515-965-6464.

7. How do I book a tee time at Otter Creek Golf Course?

You can book a tee time two ways: by calling reservations at 515-965-6464 or through the Otter Creek Golf Course website.

Tee times are booked one week in advance.

8. How old do you need to be in order to be eligible for senior rates at Otter Creek Golf Course?

Otter Creek Golf Course offers senior rates to patrons 55 years and older.

9. How old is Otter Creek Golf Course?

The facility was originally opened in 1982. The renovated Otter Creek opened June, 2009.

10. Is alcohol allowed at Otter Creek Golf Course?

Patrons will be able to purchase alcohol beverages both from the bar and beverage carts on the course. Individuals are not allowed to bring beverages onto the course from an outside source.

11. What are the cart policies at Otter Creek?

You must be 18 years old and have a valid drivers license to rent a riding cart at Otter Creek. No more that 2 riders and 2 bags of clubs are permitted on a cart at one time. For your safety, please keep both hands and feet inside the cart at all times.

Otter Creek does not allow outside carts to be brought on to the course. Our carts are protected from entering certain areas such as neighboring yards, and we can't allow cart without those restrictions on our property.

12. What are the hours of operation for Otter Creek Golf Course?

Otter Creek Golf Course is open seven days a week. During the spring and fall the course opens at 7 am. In the summer, we open at 6:30 am. The course closes at sundown during the golf season.

The practice range is closed Tuesday mornings until noon for maintenance.

13. What is Otter Creek's tee time cancellation policy?

To cancel a tee time reservation, please call 515-965-6464 at least 24 hours in advance. This will give others an opportunity to book that time.

14. What is the dress code for Otter Creek Golf Course?

Otter Creek Golf Course requires both men and women to wear appropriate golf attire that include casual pants, walking-length shorts, shirts with collars or mock neck shirts.

Otter Creek is a soft spike only facility. Metal spikes of any kind are prohibited.

15. What kind of amenities does Otter Creek Golf Course offer?

Otter Creek houses a double-ended driving range and practice facility, fully stocked pro shop, conference/outing/wedding room available for rent, and the Tin Cup Bar and Grille.

16. Who designed Otter Creek Golf Course?

Otter Creek was designed by Paul Miller & Associates from Minneapolis, Minnesota.

17. Who owns Otter Creek Golf Course?

Otter Creek Golf Course is owned by the City of Ankeny.

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Parks and Recreation Programs and Events

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1. How do I find out if a City event has been canceled due to weather?

The City of Ankeny's Parks and Recreation Department maintains a Weather Cancellation Hotline with the most recent information to alert program participants of program cancellations. It can be reached by phone at 515-963-3575. Cancellations are also shared through the City's Facebook and Twitter accounts.

Kirkendall Public Library events and programs typically follow the Ankeny School District's weather cancellation announcements. Please call the library at 515-965-6460 and/or check the Library Facebook page for weather-related updates.

2. How do I register my child for youth sports?

The City offers four ways to register for Parks and Recreation programs:

• Online
• In person at the Parks and Recreation Office
• After-hours drop box located at the Parks and Recreation Office
• U.S. mail

Payment is required at the time of registration via credit card, check or cash. The Parks and Recreation Office is located in the Public Services Building at 220 W First Street, Ankeny, IA 50023.

For more information about the City of Ankeny Parks and Recreation Programs, please email Leslie Reab or call 515-963-3570.

3. Where can I get a copy of the current Parks & Recreation Guide?

Twice annually, the Ankeny Parks and Recreation Program Guide is mailed to all Ankeny residents. Additional print copies can be obtained from the following locations during regular business hours:

Parks and Recreation Department, 220 W First Street
Monday through Friday, 8 a.m. to 5 p.m.

All Parks and Recreation programs and activities requiring registration can be accessed through ActivityReg.com and will include all relevant information.

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Parks and Trails

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1. Does the City of Ankeny spray for mosquitoes?

The city-wide mosquito spraying program was suspended in 2011, due largely to the program's high cost and general ineffectiveness in widespread areas.

The Parks and Recreation Department will spray chemicals for mosquitoes one to three times per year at a few high-traffic recreational sites where spot treatment is more effective. These locations include:

• Aquatic Centers
• Prairie Ridge Sports Complex
• Hawkeye/Wagner Park Complex
• High Trestle Trail
• Gay Lee Wilson Trail
• Summerfest Site the second week of July

2. How do I rent a park shelter?

Park shelters are available for rent at ten of the City's parks. Reservations can be made online or in person at the Parks and Recreation Office, 220 W First Street.

3. When are City properties mowed?

Mowing season for City of Ankeny properties typically begins in April and lasts through November. City properties are mowed every ten days, weather dependent.

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Paying Bills

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1. Can I pay a City bill online?

Water and sewer utility bills can be paid online with a debit card, a credit card or by electronic check.  The ability to pay other city bills online is being considered for the future.

2. Do I have to install a second meter to get a break on sewer?

No, you may remain on sewer averaging if you so choose.  However, installing a second meter could benefit you in the long run, depending upon your usage during the averaging period and how your usage is during non-watering months.

3. How do I get my car out of impound?

If your vehicle was impounded by the Ankeny Police Department, you need to obtain an impound release in person from the department at Ankeny Police Headquarters, 411 SW Ordnance Road during regular business hours, Monday through Friday, 8 a.m. to 5 p.m.

4. What happens if items are not returned to Ankeny Kirkendall Public Library on time?

Fines are charged for all items returned after closing on the due date and for each day thereafter that the library is open.

Borrowing privileges are suspended whenever unpaid fines or other charges total more than $5.

For Blu-Rays and DVDs, the library charges 50 cents for each day past due. For other items, the library charges 20 cents for each day past due.

Ankeny Kirkendall Public Library Fines and Fees (PDF)

5. Who do I contact about my ambulance bill?

Please call the Ankeny Fire Department Administrative Office at 515-965-6469 and we will be happy to assist you.

6. Will the Fire Department submit my claim to my insurance?

The Ankeny Fire Department will submit insurance claims if they have the appropriate information. They file Medicare, Medicaid and private insurance.

The Ankeny Fire Department is required to have a signature from you or a family member before they are able to file your claim. If we are unable to obtain this signature during the call, a form will be mailed to you asking for your signature and some basic insurance information.

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Pool drainage

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1. How is chlorine toxic to fish and other aquatic life?

Chlorine burns the gills and fins of fish, destroys sensory organs, interferes with the ability of fish to find food and causes internal organ damage. If the receiving water contains decaying or organic matter (from decaying plants, algae and bacteria), chlorine can combine with the byproducts to form compounds called trihalomethanes, which are persistent in the aquatic environment and pose a health threat to living things for a long time.

2. How does copper affect aquatic life?

Copper is found in pipes and used as an algaecide in swimming pools. It is a pollutant that directly threatens aquatic life. Excess copper in water causes the formation of acid pH levels, burns the gills of fish, interferes with respiration and causes internal organ damage.

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Prairie Ridge Sports Complex

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1. How do I find out if a City event has been canceled due to weather?

The City of Ankeny's Parks and Recreation Department maintains a Weather Cancellation Hotline with the most recent information to alert program participants of program cancellations. It can be reached by phone at 515-963-3575. Cancellations are also shared through the City's Facebook and Twitter accounts.

Kirkendall Public Library events and programs typically follow the Ankeny School District's weather cancellation announcements. Please call the library at 515-965-6460 and/or check the Library Facebook page for weather-related updates.

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Public Safety

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1. Does the Ankeny Police Department unlock vehicles?

The Ankeny Police Department does not generally unlock vehicles. The only exception is an emergency situation such as a child locked inside a running vehicle.

This informal policy is due to the increasing complexity of car security systems and side-impact airbags, Attempts to open may cause damage to the vehicle or injury to an officer. Please contact a locksmith to open vehicles.

2. How do I find out if a City event has been canceled due to weather?

The City of Ankeny's Parks and Recreation Department maintains a Weather Cancellation Hotline with the most recent information to alert program participants of program cancellations. It can be reached by phone at 515-963-3575. Cancellations are also shared through the City's Facebook and Twitter accounts.

Kirkendall Public Library events and programs typically follow the Ankeny School District's weather cancellation announcements. Please call the library at 515-965-6460 and/or check the Library Facebook page for weather-related updates.

3. How do I report a crime?

To report a crime or any suspicious activity, please contact the Ankeny Police Department's non-emergency number at 515-286-3333. They will take your statement and - if necessary - dispatch an officer to your location.

Reports can be made anonymously.

4. How do I report flooding in my neighborhood?

To report neighborhood flooding, please contact the Municipal Utilities Department at 515-963-3520. 

If flooding occurs outside of office hours, please contact the Ankeny Police Department at by calling their non-emergency number at 515-286-3333 and a City service crew will be dispatched to your location.

5. What is the signal at the High Trestle Trail crossing at West 1st Street?

The signal at the High Trestle Trail crossing at West 1st Street is called a HAWK pedestrian Signal.

"HAWK" stands for High-intensity Activated crosswalk. It is intended to provide a signalized crossing for pedestrians while reducing delay to vehicular traffic.

While it looks similar to a traditional pedestrian signal, the HAWK operates a little differently. When not in use, vehicle signals remain dark, allowing vehicular traffic to proceed without stopping. A pedestrian pushing the button begins a sequence of four different light combinations:

1. First, the signal begins flashing yellow to indicate to drivers that a pedestrian is waiting to enter the crosswalk.
2. This is followed by a steady yellow indication, advising drivers to stop, if safe to do so (just like a traditional traffic signal).
3. The signal then turns solid red, requiring drivers to stop at the stop bar.
4. Finally, the signal will flash red indicating that drivers must stop first, but may proceed with caution if the street is clear - the same as they would at a traditional signal operating with flashing red lights. The signal will then return to dark.

During these sequences the pedestrians will see the same indications they see at a traditional traffic signal: Hand symbol (Don't Walk), Walking Person symbol (Walk), and Flashing Hand symbol with countdown timer. For a visual representation of these signals, please download the HAWK Pedestrian Signal Infographic (PDF).

6. Why should residents not be allowed to park on residential streets if snow removal operations are in effect but it is a light enough snow that residential streets are not going to be plowed?

A winter storm may start out with residential streets not being plowed, however, could easily progress to a longer duration or more intense weather event where residential streets do need to be plowed and then mid-event we would have to ask residents to move their vehicles.

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Public Works - Snow & Ice Removal

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1. What if I am disabled or a senior citizen who is unable to clear snow from my sidewalks?

The Senior Citizen Snow Removal Program is a snow removal service provided at no cost to senior citizens (age 65 and older) or disabled residents whose annual household income is less than 300% of federal poverty guidelines. For those eligible, the City will contract to remove snow accumulations of two inches or more from public sidewalks adjacent to homes.

If you have additional questions or meet the eligibility requirements and wish to receive snow removal services, please call 515-963-3538.

2. What can I do to help when it snows?

When it begins to snow, please remove all vehicles from the street. If snow is predicted to occur during evening hours, it would be wise to move your car off the street.

All vehicles must be moved off of any public streets, roads, and alleys within the city when a snow ordinance is declared. Parking in The District at Prairie Trail and Uptown business district is banned from 2 - 6 a.m. during snow ordinances. Vehicles parked on the street during a snow ordinance will be ticketed $40 and may be towed. The City can declare a snow ordinance based on several factors including snow, sleet, freezing rain, and blowing snow. Learn more about how you can be notified when a snow ordinance is in effect on the Snow and Ice Removal page.

The Division of Public Works and the Ankeny Police Department will coordinate the towing operation. If your car is towed, you may call the Police Department at 515-289-5240 to locate your vehicle.

Additional Suggestions

• Keep small children inside when snow removal equipment is in your neighborhood.
• Trim low-hanging branches above the street to prevent damage by snowplow trucks.
• Shovel the snow around the fire hydrant near your home for public safety.
• Shovel the snow around the catch basins in the street, so melting snow can drain away.
• Please do not plow or shovel snow into or across the street. It is against the City's Code of Ordinances to do so, and if the snow removal equipment doesn't get a chance to come back and remove it, the snow will most likely freeze and cause ice ruts. This could be hazardous for motorists and pedestrians.
• Do not pass a plow or sander and do not follow them closer than 50 feet.
• Please let us know of any treacherous conditions or problems encountered on the city streets.
• Please be patient. All the streets will be cleared and the problems will be responded to as quickly as possible.

3. What should I do if I live in a cul-de-sac and the City moves snow on the sidewalk in front of my house?

During periods of excessive snow, homeowners may find snow piled into the sidewalk or into their yards. This is an unavoidable part of the snow removal process. Should residents have concerns about clearing their sidewalks, the City of Ankeny will not ticket property owners on cul-de-sacs with snow piled on their sidewalks when it is evident that Public Works has placed it there.

4. How is mail delivery affected by snow?

The snowplow operators make every effort to remove snow as close to the curb-line as practical to provide access to mailboxes for the U.S. Postal Service. The final cleaning adjacent to mailboxes is the responsibility of each resident.

5. What if my mailbox was damaged by snow removal equipment?

The installation of mailboxes on city-owned right-of-way is permitted. The mailbox owner assumes all risks of damage, except when a mailbox is damaged through direct contact with snow removal equipment. 

If a mailbox is damaged due to direct contact with snow removal equipment, the City, at its option, will repair, replace or reimburse the property owner.

To notify the City of a damaged mailbox, please submit an online form at www.ankenyiowa.gov/mailbox. If the City of Ankeny hit your mailbox and it is unusable, we will loan you a temporary mailbox.

6. What if my driveway is filled up with snow from snowplow trucks?

Most snowplow trucks will make 6 passes on residential streets and 10 passes on four-lane streets during a snow removal operation. This means driveways could be filled up to 3 times due to the trucks plowing the snow to the curb. The amount of snow deposited in the driveways may be significant, but it is unavoidable due to the nature of the snow removal process. The City will not clean driveways.

7. What if I have a complaint or request regarding snow and ice control or damages?

Complaints and requests for further services regarding snow and ice control or damages caused by city snow removal operations can be made to the Public Works Operations Manager at 515-963-3525. Response time for messages left should not exceed 24 hours after the snowfall has ceased unless conditions or operations prevent it. Concerns will be addressed on a priority basis.

8. What do I do if my car is towed during a Snow Ordinance?

If your car is towed, contact the Polk County Dispatch at 515-286-3333 to locate it.

9. Why should residents not be allowed to park on residential streets if snow removal operations are in effect but it is a light enough snow that residential streets are not going to be plowed?

A winter storm may start out with residential streets not being plowed, however, could easily progress to a longer duration or more intense weather event where residential streets do need to be plowed and then mid-event we would have to ask residents to move their vehicles.

10. What is the procedure for a snow ordinance?

All vehicles must be moved off of all public streets, alleys, and on-street parking within the City when a snow ordinance is declared. No parking is allowed until the snow ordinance is officially lifted by the City. Parking in The District at Prairie Trail and Uptown business district is prohibited from 2 - 6 a.m. during snow ordinances. Vehicles parked on the street during a snow ordinance will be ticketed $40 and may be towed.

The City can declare a snow ordinance based on several factors including snow, sleet, freezing rain, and blowing snow. When a snow ordinance is put into effect, the declaration will be communicated, along with the start and stop times for parking restrictions, via text message (text ANKENY to 72466), the City website, and the City's Facebook page. Local media will also be notified.

11. Should I report vehicles left on streets during a snow ordinance?

It is not necessary to report vehicles left on the streets. Vehicles parked on the street during a snow ordinance will be ticketed $40 and may be towed. You may report a vehicle to the Ankeny Police Department by calling dispatch via the Polk County Sheriff's Office at 515-286-3333.

12. Where are you supposed to park during a snow ordinance if you don't have a driveway?

All residential housing in Ankeny is required to have a driveway or place to park (that is not in the street) based on Chapter 194 of the City Code. This includes rental units. Beyond what is outlined in the code, parking would need to be resolved by each individual property owner based on each unique property and number of vehicles. If you live in a rental unit and do not have adequate parking, we would advise you to contact your landlord. You can view details of Chapter 194 of the City Code.

13. What are the city's snow plowing procedures?

Anti-Icing / De-Icing Operations

Public Works crews strategically apply salt brine or calcium chloride to arterial and major collector streets approximately 24 hours prior to the beginning of a snowfall event to prevent the formation or development of bonded snow and ice on the roadway. Arterial and major collector streets, industrial roads, and residential intersections are treated with a salt mixture for ice control and snow accumulations of one inch or less.

Things to Know About Ankeny Snow Removal Operations

• When snow accumulation occurs, plow trucks will make multiple passes to fully clear all streets. (We appreciate your patience.)
• Plow trucks are also used to apply salt (you may see a plow truck with its wings and plow up).
• Snow removal for cul-de-sacs:
  • Plow trucks will initially clear a path around the outside of the cul-de-sac.
  • Depending on the amount of accumulation, another truck or an end loader may arrive later to complete snow removal in the bulb of the cul-de-sac.
  • In the event of lighter snowfall, the center of the cul-de-sac may not be cleared.
  • When cul-de-sacs are cleared, the snow may be pushed up and over the sidewalk. (If this is necessary, the property owner is not expected to clear this piled snow off the sidewalk.)
• As the Public Works Department clears all city streets, residential neighborhoods, and business districts, Parks Maintenance removes snow from public parking lots, sidewalks, and trails.

All vehicles must be moved off of all public streets, alleys, and on-street parking within the City when a snow ordinance is declared. No parking is allowed until the snow ordinance is officially lifted by the City. Parking in The District at Prairie Trail and Uptown business district is prohibited from 2 - 6 a.m. during snow ordinances. Vehicles parked on the street during a snow ordinance will be ticketed $40 and may be towed.

The City can declare a snow ordinance based on several factors including snow, sleet, freezing rain, and blowing snow. Learn more about how you can be notified when a snow ordinance is in effect by seeing the Snow and Ice Removal Page.

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Purchasing

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1. How do I get paid?

Mail your invoices directly to the Finance Department for payment:

City of Ankeny
Attention: Accounts Payable
410 W First Street
Ankeny, IA 50023-1557

Vendors may choose to receive payment by:

• Check
• Direct deposit by completing an EFT Authorization Form
• Credit card - contact Finance staff at 515-965-6401 to enroll

As stated in the Accounts Payable Policy (PDF), vendor payments are approved at City Council meetings on the first and third Mondays of each month.

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Sewer Usage Utility Billing

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1. Do I have to install a second meter to get a break on sewer?

If your home was permitted after Jan. 1, 2020, you are required to have a second meter. If your home was permitted prior to Jan. 1, 2020, you may remain on sewer averaging if you so choose. However, installing a second meter could benefit you in the long run, depending upon your usage during the averaging period and how your usage is during non-watering months.

2. How do other cities in Iowa charge for sewer?

Ankeny was one of only a few cities in the state not billing based on actual usage.

3. I am having a new home built; what are my options?

You will default to actual use billing; sewer averaging is not an option because the home's plumbing must have a place for a second water meter to be installed that would deduct non-sewer use.

If you plan to have outside water usage you have the option to install a second meter at your own expense and remain on actual billing. If this line will be used to water or establish turf or plantings, the City of Ankeny highly recommends that the secondary meter be installed. Your builder should be aware of this and if turf or plantings will be watered they should opt to install the second meter with the price of the home.

4. I have an irrigation system but want to be charged sewer for only what I use each month when not using my system.

You may install a separate meter for outside water usage. Property owners would be responsible for the expense of plumbing work and the cost of the second meter.

5. What if I do not have an irrigation system but I do water using hoses / sprinklers?

You may install a separate meter for the outside watering.

You may remain on sewer averaging by either contacting customer service or filling out the online form stating your preference.

6. What if I have a septic system?

If you are using a septic system you will not be charged for any sewer usage as you would not have any.

7. What is a “known” irrigation / backflow system?

An irrigation system is an integrated sprinkler system used to supply water to your lawn and home landscaping. A backflow prevention device is required for irrigation systems.

If you have your backflow tested each spring by a certified technician as required by State Law and City Code they report the results, making us aware of the system so it is “known”.  If this is the case, you will remain on average sewer based on your usage from your January, February, and March bills.

8. What is the cost for a second meter?

The cost of the second meter is $386. There is no charge for the city to install the second meter; we will just need an appointment to install the meter after the plumbing is ready. There will not be any additional monthly flat fee (availability charge) on the second meter.

9. Who do I call if I have water / sewage coming up into my basement?

If an incident occurs during normal business hours, Monday through Friday, 8 am to 5 pm, please contact the Utilities Department at 515-963-3520. If it is after business hours, contact Polk County Dispatch at 515-286-3333, option 5.

If water / sewage is coming up in your basement (or any other drain), City crews will be out to check the City's lines. If the City sewer is flowing freely, you may have a blockage in your service line. If that is the case, you will have to contact a plumber to have your service line unclogged.

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Street Maintenance

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1. How do I report downed branches on power lines?

If there are branches, trees, or debris on the power lines contact Mid-American Energy 888-427-5632.

2. How do I report flooding in my neighborhood?

To report neighborhood flooding, please contact the Municipal Utilities Department at 515-963-3520.

If flooding occurs outside of office hours, please contact the Ankeny Police Department at by calling their non-emergency number at 515-286-3333 and a City service crew will be dispatched to your location.

3. What do I do if my vehicle has sustained damage on city streets?

If your vehicle has sustained a flat tire or damage on roads within Ankeny city limits, please contact the City Manager's Office at 515-965-6400 for information on filing a claim.

Before filing a report, please be aware that the Iowa Department of Transportation is responsible for damaged sustained along state highways. This includes:

• Interstate 35
• US Highway 69 (North and South Ankeny Boulevard)
• Iowa Highway 415 (SW State St. South of SW Oralabor Road and SW Oralabor Road West of SW State Street)
• Iowa Highway 160 (Oralabor Road between I-35 and SW State Street)

If your vehicle has sustained a flat tire or damage along any of these roads, please contact Ed Mahoney at the Iowa Department of Transportation at 515-261-9514.

4. When does Ankeny pick up storm debris?

If you have a downed tree, branches or debris in your yard after a storm event, watch the City of Ankeny's website, Twitter or Facebook accounts, or call City Hall at 515-965-6400 to see if the City is going to provide a storm debris cleanup program. The decision to pick up fallen branches/debris from a storm is determined by the City Manager based on the severity of the storm and the extent of the damage.

If a city-wide pickup is not announced, your garbage hauler will collect yard waste in bags or bundles. Contact your hauler for more information.

5. How do I report a broken streetlight?

If you are a MidAmerican Energy customer, your streetlights are owned, operated and maintained by MidAmerican Energy. Request streetlight repair directly to MidAmerican Energy. If this is an emergency, such as a leaning pole, broken glass or hanging fixture, please call 888-427-5632 for immediate response.

If you are a Consumers Energy customer, your streetlights are owned, operated and maintained by Consumers Energy. Report broken streetlights directly by calling 800-696-6552.

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Taxes

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1. How can I get information about my property or real estate taxes?

Information about property and real estate taxes is available through the Polk County Auditor's Office at 515-286-3753, the Polk County Assessor's Office at 515-286-3140, and the Polk County Treasurer's Office at 515-286-3060.

2. Where can I get information about my Federal income taxes?

Information about filing and submitting Federal income taxes is available through the Internal Revenue Service.

3. Where can I get information about my State income taxes?

The Iowa Department of Revenue can provide information about filing and submitting your State income tax.

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Traffic Unit

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1. When can I pass a school bus?

When It's Illegal to Pass a School Bus

• Amber (yellow) flashing lights indicate the bus is preparing to stop to load or unload children.
• Passing a school bus when the amber (yellow) flashing lights are activated is illegal.
• Motorists driving behind the bus should slow down and prepare to stop their vehicles when the amber lights are activated.
• Motorists approaching a school bus from the opposite direction than the school bus is traveling should reduce their vehicle’s speed to not more than 20 mph and prepare to stop. (The only exception to this is if there are two or more lanes in each direction, which then only the vehicles passing from behind the school bus need to stop.)

Red flashing lights indicate there are students loading or unloading.

• Motorists should use extreme caution during this time as students may be running to or from the school bus.
• Passing a school bus when the red flashing lights are activated is illegal. When the red lights flash and the stop arm extends, drivers in both directions must stop. (The only exception to this is if there are two or more lanes in each direction, which then only the vehicles passing from behind the school bus need to stop.)

Other School Bus Laws

• Passing a school bus in a loading / unloading zone is illegal. This law applies to buses on both private and public property when yellow or red lights are flashing and the stop arm is extended.
• Buses are not required to use flashing warning lights and the stop arm when loading or unloading students at designated loading and unloading zones at a school, extracurricular or educational locations. 
• Never pass on the right side of the bus, this is where children enter or exit the bus. This is illegal and can have tragic results.
• Motorists should use extreme caution any time when they are driving near buses in areas where there is a strong likelihood students could be loading or unloading.
• Once the students are discharged or loaded and the flashing lights are turned off and the stop arm is retracted, traffic may return to normal.

Find more information from the Iowa Department of Transportation.

Kadyn's Law

On May 10, 2011, Kadyn Halverson, age 7 of Northwood, was struck and tragically killed by a pickup truck while trying to cross the road to board a school bus. In March 2012, Iowa Gov. Terry Branstad signed into law Senate File 2218, the "Keep Aware Driving — Youth Need School Safety Act," commonly known as "Kadyn's Law".

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Utilities

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1. How do I get water service?

The City of Ankeny's Utility Billing is a function of the Finance Department, while working closely with the Public Works Department. They provide billing, payment processing, collection and customer service for all water and wastewater needs.

To obtain water service, you will need to fill out a water application.

2. How do I report flooding in my neighborhood?

To report neighborhood flooding, please contact the Municipal Utilities Department at 515-963-3520. 

If flooding occurs outside of office hours, please contact the Ankeny Police Department at by calling their non-emergency number at 515-286-3333 and a City service crew will be dispatched to your location.

3. What is the City's responsibility when repairing a sinkhole?

If there is a sinkhole in your yard, the City of Ankeny will need to determine the cause. Sometimes the cause is settling, other times it might be related to a storm sewer or sanitary sewer pipes or manhole / intake structures.

If it is determined the cause of the sinkhole is one of the public sewer systems, the City of Ankeny will repair the sewer, fill the hole, and re-seed the area. If the sinkhole is on public property but is not caused by the public sewer system, City crews will fill the hole and re-seed the area.

If the sinkhole is not caused by the public sewer system and is on private property, it is the property owner's responsibility to fill the hole.

4. Whom do I contact if my power goes out?

MidAmerican Energy provides electricity to the majority of homes in Ankeny with a small section in the North part of town managed by Consumers Energy. To confirm which service provider delivers energy to your home, please consult our service map.

If your power goes out during a storm or any other emergency, you can call MidAmerican Energy at 888-427-5632.

Consumers Electric can be contacted at 800-696-6552.

5. Why is my water usage so high?

If you have not been irrigating, or knowing have not been using water more than normal, you may have a leak. Toilets are the most common culprit, often with leaks you cannot see or hear. To check your toilet, put some food coloring in the tank of the toilet and wait about 20 minutes. If the water in the bowl changes color, then the toilet is leaking - mostly likely the flapper isn't sealing.

You can also read your meter. You may have to shine a flashlight on it to "wake it up." There is a little red dial or triangle - if you are not using any water anywhere the dial should not be moving. If the dial is moving, then water is being used somewhere as water is going through the meter. You can take periodic readings from the meter to determine if or when the meter is showing usage to aid you in finding the extra usage.

Feel free to contact our customer service representatives at 515-963-3565, Monday through Friday, 8 a.m. to 5 p.m. for further questions or assistance.

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Voting

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1. Where do I find information about upcoming elections?

Visit the Polk County Iowa Auditor / Elections website.

2. Am I registered to vote in Iowa?

Search the Iowa Secretary of State's website to see if you are currently registered to vote.

3. How do I register to vote?

You can register to vote on the Iowa Department of Transportation website if you have an Iowa driver's license or download and complete the Official Iowa Voter Registration Form (PDF).

Learn more about registering to vote on the Iowa Secretary of State website.

4. Where do I vote?

On Election Day, you must vote in the precinct where you live. Locate your precinct or polling place online through the Iowa Secretary of State's website.

For Special Elections, please confirm the polling place hours and location with the County Auditor as the locations may have been consolidated or vote centers may be used.

If you have concerns or questions about your polling place or voter registration please contact your County Auditor.

5. How can I participate in absentee voting?

Any registered voter in Iowa may request an absentee ballot through their county auditor. To vote absentee, download and complete the Official Absentee Ballot Request Form (PDF).

Learn more about absentee voting on the Iowa Secretary of State website.

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Voting Information

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1. Where can I obtain an absentee voting ballot?

To vote absentee, download and complete the Polk County Auditor's Official Absentee Ballot Request Form (PDF).

Completed forms need to be sent to the Polk County Auditor Office at 120 2nd Avenue Des Moines, IA 50309

2. Where can I register to vote?

Register to vote or update your voter registration online using your Iowa driver's license or ID number. You will receive your voter registration card from your county auditor within two weeks.

Have questions about voter registration? Visit the Iowa Secretary of State's web page for more information.

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Waste and Recycling

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1. Does the City offer free mulch and compost to residents?

The City of Ankeny offers free mulch and compost to Ankeny residents and businesses during the spring and summertime.

The mulch and compost are available 24 hours a day, seven days a week outside the fence of the City Maintenance Facility, located at 211 SE Lorenz Drive.

The mulch comes from wood and yard clippings that are dropped off and chipped during the City's tree and branch recycling events. The mulch is rough and has not been dyed; however, it is still effective at retaining moisture and preventing weeds around trees and plantings.

The compost is made from the wood chips and leaves the City collects during leaf collection days in the fall. The City periodically turns the compost pile with heavy equipment. The natural organic processes raise the temperature of the material but we do not add any artificial heat or cook the compost.

2. How do I contact a garbage hauler?

Ankeny offers subscription garbage collection, each resident contracts individually with a private garbage hauler. The following companies provide residential services in Ankeny:

Residential Garbage Haulers

• Ankeny Sanitation 515-964-5229
• Aspen Waste Systems, Inc. 515-974-1600
• Garbage Guys 515-707-3866
• Walters Sanitary Service, 515-432-2866
• Waste Connections of Iowa, Inc. 515-265-7374
• Waste Management of Iowa 515-265-5267

Residents should contact the above companies for information on:

• Start and stop service
• Garbage collection rates
• Pickup days and times
• Yard waste collection and fees
• Large item (furniture, appliances, etc.) and extra trash pickup procedures and fees
• Special pickup for elderly or disabled residents
• Missed collection
• Request an extra cart, cart repair

3. How do I get a recycling container?

Metro Waste Authority's Curb It! program provides each residential household in MWA's service area a 96-gallon cart with automated collection with every other week pickup. For those who generate less trash, 48-gallon carts are available. Requests for the smaller carts can be made by calling 515-24-GREEN. An exchange fee may apply. Check the lid on your cart for the pickup schedule in your area, and be sure to set your cart out by 7 a.m.

Items Accepted

• Cardboard
• Mixed Paper
• Newspapers
• Paper Food Cartons
• Plastic Containers
• Shredded Paper 
• Tin and Aluminum Cans

Items Not Accepted

• Food-contaminated material    
• Garbage or yard debris    
• Plastic bags or containers with motor oil or other hazardous materials

For more information about card placement, large recycling quantities or more, please contact Metro Waste Authority at 515-244-0021.

4. When are the City's cleanup / recycling events?

The City of Ankeny and the Public Works department host a variety of recycling and clean-up events throughout the year.