Who do I call if I have water / sewage coming up into my basement?

If an incident occurs during normal business hours, Monday through Friday, 8 am to 5 pm, please contact the Utilities Department at 515-963-3520. If it is after business hours, contact Polk County Dispatch at 515-286-3333, option 5.

If water / sewage is coming up in your basement (or any other drain), City crews will be out to check the City's lines. If the City sewer is flowing freely, you may have a blockage in your service line. If that is the case, you will have to contact a plumber to have your service line unclogged.

Show All Answers

1. Do I have to install a second meter to get a break on sewer?
2. How do other cities in Iowa charge for sewer?
3. I am having a new home built; what are my options?
4. I have an irrigation system but want to be charged sewer for only what I use each month when not using my system.
5. What if I do not have an irrigation system but I do water using hoses / sprinklers?
6. What if I have a septic system?
7. What is a “known” irrigation / backflow system?
8. What is the cost for a second meter?
9. Who do I call if I have water / sewage coming up into my basement?