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1. Mailbox Damaged

If the City of Ankeny hit your mailbox and it is unusable, we will either make repairs or loan you a temporary mailbox based on the results of an investigation.

If the mailbox cannot be repaired, you may file a claim with the City’s insurance to have the mailbox repaired or replaced. The maximum claim payout for a mailbox is $150.

What if my mailbox was damaged by snow removal equipment?

The installation of mailboxes on city-owned right-of-way is permitted. The mailbox owner assumes all risks of damage, except when a mailbox is damaged through direct contact by snow removal equipment. 

If a mailbox is damaged due to direct contact by snow removal equipment, the City, at its option, will repair, replace or reimburse the property owner.

To notify the City of a damaged mailbox, please submit a website service request. A Public Works representative will investigate and contact the property owner within one business day if the mailbox is knocked down or non-functional. If the City of Ankeny hit your mailbox and it is unusable, we will either make repairs or loan you a temporary mailbox.

If the mailbox cannot be repaired, you may file a claim with the City’s insurance to have the mailbox repaired or replaced. The maximum claim payout for a mailbox is $150. To file a reimbursement claim, please contact the City Clerk's Office at 515-965-6400.

What if I have a complaint or request regarding snow and ice control or damages?

Complaints and requests for further services regarding snow and ice control or damages caused by city snow removal operations can be made to the Public Works Operations Manager at 515-963-3525. Response time for messages left should not exceed 24 hours after the snowfall has ceased unless conditions or operations prevent it. Concerns will be addressed on a priority basis.

2. Request to Clear Cul-de-sac

During a snow storm the City of Ankeny snow plows all streets the same day as the storm. The City of Ankeny has over 300 cul-de-sacs that require additional effort and special equipment to clear. If your cul-de-sac has been overlooked after a winter storm has passed, please notify us with this form.

What should I do if I live in a cul-de-sac and the City moves snow on the sidewalk in front of my house?

During periods of excessive snow, homeowners may find snow piled into the sidewalk or into their yards. This is an unavoidable part of the snow removal process. Should residents have concerns about clearing their sidewalks, the City of Ankeny will not ticket property owners on cul-de-sacs with snow piled on their sidewalk when it is evident that Public Works has placed it there.

3. Sidewalk Not Cleared of Snow/Ice

Citizens have 24 hours after the snow/ice stops falling to clear the sidewalks. If it has been longer than 24 hours since the snow/ice stopped the City of Ankeny will investigate. The City can take action to have the sidewalk cleared and assess the cost to the property owner. Complete a service request or call 515-963-3546 to report a code violation.

What should I do if I live in a cul-de-sac and the City moves snow on the sidewalk in front of my house?

During periods of excessive snow, homeowners may find snow piled into the sidewalk or into their yards. This is an unavoidable part of the snow removal process. Should residents have concerns about clearing their sidewalks, the City of Ankeny will not ticket property owners on cul-de-sacs with snow piled on their sidewalks when it is evident that Public Works has placed it there.

4. Sod Damage

If you have sod damage in your yard, City staff will investigate the area. If it is determined that snow plows caused the damage, the area will be repaired. The City of Ankeny will re-sod the area or rake and seed the area depending on the severity of the damage.

What if I have a complaint or request regarding snow and ice control or damages?

Complaints and requests for further services regarding snow and ice control or damages caused by city snow removal operations can be made to the Public Works Operations Manager at 515-963-3525. Response time for messages left should not exceed 24 hours after the snowfall has ceased unless conditions or operations prevent it. Concerns will be addressed on a priority basis.

5. Vehicles left on streets during Emergency Snow Ordinance

You may report a vehicle to the Ankeny Police Department by calling dispatch via the Polk County Sheriff's Office at 515-286-3333, ext. 5. No parking is allowed on all public streets, alleys, and on-street parking within the city when a snow ordinance is in effect. No parking is allowed until the snow ordinance is officially lifted by the City. Parking in The District at Prairie Trail and Uptown business district is prohibited from 2 - 6 a.m. during a snow ordinance.

Vehicles parked on the street during a snow ordinance will be ticketed $40 and may be towed.

Should I report vehicles left on streets during a snow ordinance?

It is not necessary to report vehicles left on the streets. Vehicles parked on the street during a snow ordinance will be ticketed $40 and may be towed. You may report a vehicle to the Ankeny Police Department by calling dispatch via the Polk County Sheriff's Office at 515-286-3333.