FAQs • Ankeny, IA • CivicEngage

What are my username and PIN number?: Your username is the number on the back of your library card beginning with 2306. By default, the PIN is the last 4 digits of the phone number on the account. Library staff cannot see what the PIN is, so if you forget it, call 515-965-6460 opt. 3 or email library@ankenyiowa.gov to have it reset.

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Library - Get a Library Card

1. What are my username and PIN number?: Your username is the number on the back of your library card beginning with 2306. By default, the PIN is the last 4 digits of the phone number on the account. Library staff cannot see what the PIN is, so if you forget it, call 515-965-6460 opt. 3 or email library@ankenyiowa.gov to have it reset.

2. Can someone else use my card?: If you would like to let someone else such as a spouse, child, or friend use your card to pick up your holds, check out items, view fines, etc. they will either need to have your library card or have permission from you. To grant someone permission, call 515-965-6460 opt. 3 or email library@ankenyiowa.gov with the name(s) of those you would like to add to your account. Permission is always assumed when the physical card is present, so report a lost card to library staff immediately.

3. How do I access my online account?: Login to our catalog to see when your items are due, renew items, and place holds. You will need your library card number and your PIN, which are set up when you register.

4. How do I change my PIN or update my contact information?: Log on to your account and choose either Contact Information and Notification Preferences or Change Your Username & Password.

5. How can I renew my account?: Accounts must be renewed every three (3) years to make sure your information is current. You do not need to get a new card to renew your account. Call 515-965-6460 opt. 3 or email library@ankenyiowa.gov to renew.