Frequently Asked Questions

If your home was permitted after Jan. 1, 2020, you are required to have a second meter. If your home was permitted prior to Jan. 1, 2020, you may remain on sewer averaging if you so choose. However, installing a second meter could benefit you in the long run, depending upon your usage during the averaging period and how your usage is during non-watering months.

Ankeny was one of only a few cities in the state not billing based on actual usage.

You will default to actual use billing; sewer averaging is not an option because the home's plumbing must have a place for a second water meter to be installed that would deduct non-sewer use.

If you plan to have outside water usage you have the option to install a second meter at your own expense and remain on actual billing. If this line will be used to water or establish turf or plantings, the City of Ankeny highly recommends that the secondary meter be installed. Your builder should be aware of this and if turf or plantings will be watered they should opt to install the second meter with the price of the home.

You may install a separate meter for outside water usage. Property owners would be responsible for the expense of plumbing work and the cost of the second meter.

You may install a separate meter for the outside watering.

You may remain on sewer averaging by either contacting customer service or filling out the online form stating your preference.

If you are using a septic system you will not be charged for any sewer usage as you would not have any.

An irrigation system is an integrated sprinkler system used to supply water to your lawn and home landscaping. A backflow prevention device is required for irrigation systems.

If you have your backflow tested each spring by a certified technician as required by State Law and City Code they report the results, making us aware of the system so it is “known”.  If this is the case, you will remain on average sewer based on your usage from your January, February, and March bills.

The cost of the second meter is $386. There is no charge for the city to install the second meter; we will just need an appointment to install the meter after the plumbing is ready. There will not be any additional monthly flat fee (availability charge) on the second meter.

If an incident occurs during normal business hours, Monday through Friday, 8 am to 5 pm, please contact the Utilities Department at 515-963-3520. If it is after business hours, contact Polk County Dispatch at 515-286-3333, option 5.

If water / sewage is coming up in your basement (or any other drain), City crews will be out to check the City's lines. If the City sewer is flowing freely, you may have a blockage in your service line. If that is the case, you will have to contact a plumber to have your service line unclogged.