Pay My Water/Utility Bill

Payment Methods


The City can debit your checking or savings account. If you wish to be an autopay customer, you will need to sign an authorization form and submit it to the City of Ankeny.

Pay Online

Payments by credit card, debit card or electronic check can be made online through our website.

Pay By Mail

City of Ankeny
410 W First Street
Ankeny, Iowa 50023

Pay in Person

City Hall
410 W First Street
Monday through Friday, 8 a.m. - 5 p.m.

After Hours Drop Box

Payments can be placed in the white drop box labeled Utility Billing located on the south end of the parking lot at City Hall.

Call Us

The City accepts Visa, MasterCard, and Discover credit or debit card payments over the phone. Call 515-963-3565 during business hours.

Pay Stations

Ankeny Hy-Vee locations accept utility bill payments. Please allow 7 to 10 days for your payment to be received and posted. Pay station payments not received at the City of Ankeny office by the date specified on your statement may be assessed a delayed payment fee.

If you are unable to make your payment before the disconnection date shown on your termination notice, call 515-963-3565 to make an arrangement to pay at a later date. Pay arrangements will only be accepted over the phone.